Making Relational Care Work for Older People by Jenny Kartupelis

Author:Jenny Kartupelis [Kartupelis, Jenny]
Language: eng
Format: epub
Tags: Social Science, Human Services, Social Work, Sociology, General
ISBN: 9781000193008
Google: aK73DwAAQBAJ
Publisher: Routledge
Published: 2020-10-06T01:02:44+00:00

CARING AND CARE TASKS HAPPEN TOGETHER

‘It was hard at the beginning to break that routine, task-oriented structure. But that doesn’t provide emotional support to residents; it doesn’t build relationships’ (regional manager).

‘In personal care, someone getting washed and dressed maybe, that should still be an enjoyable, interactive time’ (carer).

‘You have to start with the culture, move away from the task focus – if that bed doesn’t get made in the next five minutes, it doesn’t matter, if you’ve been doing the things that do matter and made a positive impact’ (manager).

‘They [carers] get time throughout a shift to spend with residents; we’ve built it into the rota’ (owner).

‘Staff like to join in; it brings them close to residents’ (carer).

‘Documentation is important, but we keep it in the office and try to spend as much time as possible with the residents’ (administrator).

‘We don’t use an outside organisation; our own staff have been trained, are empowered to deliver, so if the residents say they want to do something, we can do it whenever they want, it’s instant. It makes a massive difference’ (regional manager).

‘I’m a buddy – I join in completely’ (care assistant).

‘I’ve come from quite a big house and I’m really enjoying having a smaller group, spending more time with people’ (care assistant).

‘If you relied on Local Authority money, you couldn’t have the ratio of staff to give them any time’ (owner).

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